Information and Terms & Conditions

About  /  Coupons & Payment  /  Postage  /  Refunds and Returns Policies  / Privacy Policies

About

SusieDDesigns' was established in 2012, primarily as a provider of unique bag-making sewing patterns. I also supply the metal hardware for making purses and bags.

 

Coupons and Payment

If you have a discount code to use, please ensure that you enter it in the box provided, on the first basket/checkout screen, and then click on the Redeem button next to this to apply the amount to your order total. You'll then Proceed to Checkout or Continue to Paypal payment after that.

Please note: some coupon codes are only valid against certain products. If in doubt please get in touch to enquire.

PAYPAL PAYMENTS: I use Paypal to collect payment at checkout. You don't need a Paypal account (you can simply choose to pay by credit/debit card). Paypal is a secure and trusted 3rd party payment gateway. If you have any questions about it contact me.

 

Postage

Digital products (PDF Patterns):

If you purchase any PDF sewing patterns (PDF files for printing at home), I will manually send the file/s directly to your email address within 24 hrs of purchase. Please note that you'll need to have Adobe Reader (or another PDF reader) installed on your computer to open PDF files, this is installed on most computers but if you don't have it, it's available to download free from here.

Physical products (all supplies, including printed patterns):

UK Shipping

  • UK postage: is £1.30 for any size of order. Orders typically take 1-2 business days from day of shipping to arrival.
  • International Postage is charged at £5.99 per order. Orders take up to 5 business days from day of shipping to arrive.

Rest of the World - International orders are sent by Airmail which normally takes up to 5 working days to arrive. Please note that further delays may occur due to custom checks, which are beyond our control. Any custom fees or VAT, which may be charged in your country, are the customer's responsibility. Please check with your local customs office to see if there are any restrictions/fees. If you've ordered an item which cannot be sent in the post to your country, due to prohibited item restrictions, we will notify you and send a refund.

 

Refunds and Returns

Digital Goods

PDF sewing patterns are digital files which I will send as an attachment, to your email address. You then save the file on your computer. There are new UK Distance Selling Rules which apply to the sale/purchase of digital goods. The new rule is as follows:

''Those selling digital products will not/cannot provide the product for 14 days, unless the express consent of the customer is given, in which case they give up their right to cancel.''

By placing an order you give your express consent to be provided with the file/s. No return/refund option is available for digital files. However, please be assured, that if you have any issues with PDF patterns I will be pleased to assist you. If you buy physical goods at the same time as buying digital goods, you will still have cancellation/refund rights against those products.

Physical Goods

Unused physical goods may be returned if you change your mind. Items must be in unused condition. Return postage is not refundable (unless your order was damaged within transit). The buyer must pay the return post. The original cost of goods, and any postage you paid to receive the goods, will be refunded. Please notify me within 14 days of receipt if you wish to return any unused items, see contact page.

If your goods have been lost in the post (the post office requires 3 weeks waiting time before processing lost parcel notifications), or it has arrived damaged, please notify me as soon as possible so that I can assist you. A full refund or replacements will be offered. Telephone 07704 100 464

Privacy Policies

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through SusieDDesigns website www.susieddesigns.co.uk This Privacy Policy does not apply to the practices of third parties that I do not own or control, such as Paypal (please refer directly to them if required).

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised when placing your order), such as your name, email address, postal address, payment information (I never see your debit/credit card details - this is dealt with by Paypal), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers - If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws - I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally only keep your data for the length of time it takes to fulful an order and then I delete your information.

Transfers of Personal Information Outside the EU
I don't participate any personal information transfer, outside the EU.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access - You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete - You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object - You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain - If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Susan Dunlop, am the data controller of your personal information. If you have any questions or concerns, you may contact me at susieddesigns.uk@gmail.com Alternately, you may mail me at: 11 Knightslaw Place, Penicuik, Midlothian, Scotland, UK, EH26 9EU