Terms & Conditions

Returns Policy:

  • Please notify us within 14 days if you wish to return a product (or within 24hrs of receipt if damaged in transit).
  • The product must be in a new and unused condition and returned within 30 days of receipt.
  • You'll receive your a refund within 3-4 days of the product's return
  • The buyer is responsible for covering return postage costs, unless the item was received damaged in transit which must be notified to us within 24hrs of receipt please.
  • Items not eligible for return: sale items / custom-made items / digital products 
  • Return your item to 11 Knightslaw Place, Penicuik, Midlothian, EH26 9EU. Please notify us first though by phone 07704 100 464 or email [email protected]
  • If you're product was damaged in transit (proof required such as a picture), then in the case of Pompompets, we can offer a refund or replacement according to your preference. In the case of handmade bags/accessories, these are not able to be replaced and so you'd get a refund instead.

 

Cancellation Policy:

You have the right to cancel your order within seven days of purchase or seven days of receipt of the goods (whichever is the longer).

If you cancel within the stated period, your payment will be returned and you must return any goods you have received, promptly and at your own cost.

This policy only applies to physical goods. Digital products are not included. Please see below for separate terms for digital products.

Digital Products: once you've ordered a digital product, you can only cancel it for refund at our discretion (such as if we have not emailed the file to you yet). Once emailed to you, it is not possible to cancel or return the order due to the digital nature of the product. However, if you have any issues, such as not being able to download/open file, please do get in touch by emailing [email protected]

Payments Policy:

Payments are collected through Paypal. You do not have to have a Paypal account to use this service, you can use any credit/debit card. Your card details are never shared with SusieDDesigns, we don't see any personal payment details. Your payment will be fully secured through Paypal.